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Effective June 2, 2026 · Last updated September 8, 2026
This Privacy Policy describes how WatchRoom (operated by Ladiga Studios LLC) collects, uses, shares, and protects information when you use our website and application.
WatchRoom is a fire-department records and ISO/PPC-readiness tool operated by Ladiga Studios LLC (“WatchRoom,” “we,” “us”). This policy explains what personal information we handle, why, how we protect it, and the choices you have.
If you have questions about this policy or your data, contact us at support@getwatchroom.com or by mail at Ladiga Studios LLC, 113 Morgan Avenue, Piedmont, Alabama 36272.
WatchRoom holds information about two kinds of people: (a) the users who log in to a department’s account (chiefs, officers, training staff), and (b) the department members whose information a department enters into WatchRoom (names, contact details, certifications, photos). For the records a department enters, the department is the controller of that information and WatchRoom acts on its behalf as a processor.
Account and login information — names, email addresses, hashed passwords, and the role/permissions of people who log in.
Department records entered or imported into WatchRoom, which may include:
Technical information — log data, device and browser information, IP address, and usage information, collected automatically to operate and secure the service, including through service providers that help us keep the service reliable.
Payment information — billing is handled by our third-party payment processor, Stripe. We do not store full payment-card numbers on our systems. Stripe processes payment information under its own terms and privacy policy.
We use the information above to:
We do not sell personal information. We do not use a department’s records to train artificial-intelligence models, and we use AI and transcription providers under terms intended to prevent such use.
When you use voice logging, the audio is sent to a third-party transcription provider to convert it to text, and the resulting text is sent to a third-party AI provider to extract structured fields you then review and confirm before anything is saved.
We do not retain voice audio after transcription completes; transcripts are retained only as part of the record you choose to save.
AI-generated output (transcriptions, extracted fields, categorizations, and ISO-readiness estimates) may contain errors. WatchRoom shows you each entry to confirm before saving, and you are responsible for reviewing entries for accuracy.
WatchRoom can send text messages to department members about the department’s schedule — most often that a shift needs covering, plus the confirmation (or the “already taken” reply) when a member responds. These are operational messages about your own department. We do not send marketing or promotional text messages.
Text messages are opt-in. A member provides their own mobile number and turns text messages on in their WatchRoom profile. A department entering a member’s phone number into personnel records does not by itself enable text messages. Consent is not a condition of membership or employment, and a member who declines still receives the same notices by email.
Message frequency varies with your department’s schedule activity. Message and data rates may apply.
To stop receiving text messages, reply STOP to any message or turn text messages off in your WatchRoom profile. Reply HELP for help, or contact support@getwatchroom.com. Carriers are not liable for delayed or undelivered messages.
Mobile numbers and text-message consent are never sold, rented, or shared with third parties for marketing or promotional purposes. A mobile number is shared only with the messaging provider that delivers the message on our behalf, and only to deliver it.
We share information only as needed to run the service:
We do not sell personal information to anyone. We never sell or share mobile numbers or text-message consent with third parties for marketing or promotional purposes.
A department owns the records it enters into WatchRoom. You can export your records at any time, and we will never charge you to retrieve your own data. If you close your account, we provide an export and then delete your data as described below.
We keep a department’s records for as long as the account is active, because ISO evaluations review a rolling twelve months of data and recur on a multi-year cycle, so departments need their history available.
After an account is cancelled, we retain the data for 30 days to allow export, then permanently delete it, except where we must keep certain records to meet legal obligations.
We use reasonable safeguards including encryption in transit (TLS) and at rest, hashed passwords, access controls, and per-department data isolation so that one department cannot access another department’s records. Our hosting and database providers maintain industry-standard security programs, including independent audits such as SOC 2.
No method of transmission or storage is completely secure. If a data breach affecting your information occurs, we will notify affected customers without undue delay and comply with applicable breach-notification law.
Users who log in can access, correct, or update their account information in Settings, and can delete their own login at any time from Settings → Account → Delete my account (getwatchroom.com/account/delete), in the app or on the website. Deleting a login removes the account and stops notifications; the department’s records remain with the department, which controls them. A department can export all of its records and can ask us to delete its data.
If you are a member whose information was entered by your department (and you do not log in), please direct access, correction, or deletion requests to your department, which controls that information; we will assist the department as needed.
Members who have turned text messages on can turn them off at any time in their WatchRoom profile, or by replying STOP to any message.
To make a request, contact support@getwatchroom.com. We will respond within a reasonable time and as required by applicable law.
WatchRoom is intended for use by fire departments and is not directed to children. We do not knowingly collect personal information directly from children, and individuals must be adults to create a login. We recognize that departments may keep records about junior, cadet, or explorer members who are minors. A department that enters such records is responsible for having the appropriate authorization (for example, parental or guardian consent) to do so, and acts as the controller of that information. If you believe a minor’s information has been handled improperly, contact us at support@getwatchroom.com and we will address it promptly.
We use cookies or similar local storage to keep you signed in and to remember preferences such as light or dark appearance. We do not use them for advertising.
We may update this policy from time to time. If we make a material change, we will update the date below and notify customers as appropriate. Your continued use of WatchRoom after a change means you accept the updated policy.
Questions about this policy or your information: support@getwatchroom.com · Ladiga Studios LLC, 113 Morgan Avenue, Piedmont, Alabama 36272.